{"id":12278,"date":"2026-04-01T16:24:32","date_gmt":"2026-04-01T16:24:32","guid":{"rendered":"https:\/\/alulaguide.sa\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a5%d9%84%d8%ba%d8%a7%d8%a1-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%af%d8%a7%d8%af\/"},"modified":"2026-04-02T02:27:25","modified_gmt":"2026-04-02T02:27:25","slug":"cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/alulaguide.sa\/en\/cancellation-and-refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Cancellation and Refund Policy<\/strong><\/h2>\n
Booking Validity<\/span><\/div>\n

Please refer to the <\/span>Confirmation Policy<\/span><\/span><\/a>.<\/span><\/p>\n

This quotation is valid for a limited period and is subject to availability at the time of confirmation.<\/span><\/p>\n

<\/div>\n
\n
<\/div>\n

1. Accommodation Reservations<\/span><\/p>\n<\/div>\n

    \n
  • \n

    No cancellations or refunds are permitted for accommodation bookings.<\/span><\/p>\n<\/li>\n

  • \n

    No-shows will be charged in full.<\/span><\/p>\n

     <\/li>\n<\/ul>\n

    2. Experiences & Tours<\/span><\/p>\n

      \n
    • \n

      Free cancellation up to <\/span>5 days<\/span> prior to the service date.<\/span><\/p>\n<\/li>\n

    • \n

      Cancellations made after this period will be charged in full and become non-refundable.<\/span><\/p>\n<\/li>\n

    • \n

      Music concert tickets are non-refundable.<\/span><\/p>\n<\/li>\n

    • \n

      Maraya tour tickets are non-refundable.<\/span><\/p>\n

       <\/li>\n<\/ul>\n

      3. Vehicles\u00a0<\/span><\/p>\n

        \n
      • \n

        Free cancellation up to 48 hours prior to service.<\/span><\/p>\n<\/li>\n

      • \n

        Cancellations made after this period will be charged in full and become non-refundable.<\/span><\/p>\n<\/li>\n<\/ul>\n

        <\/div>\n
        \n
        <\/div>\n

        4. Amendments<\/span><\/p>\n<\/div>\n

          \n
        • \n

          Booking amendments are subject to availability and may incur additional fees, if applicable.<\/span><\/p>\n

           <\/li>\n<\/ul>\n

          Refund Processing Time<\/span><\/p>\n

          Once a refund is approved, it will be <\/span>processed and received within 1 to 14 working days<\/span>.<\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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