Privacy Policy

At AlUla Guide Tourism, we value your privacy and are committed to protecting your personal data. We handle all personal information in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, ensuring transparency, security, and respect for your rights. This Privacy Policy explains how we collect, use, share, and protect your personal data, as well as your rights and how you can contact us.

AlUla Guide Tourism is a destination management company based in AlUla, specializing in:

• Organizing tourism experiences and tours

• Booking activities and experiences

• Providing hospitality and transportation services

Company Information:

• Commercial Registration (CR): 4651101928

• License Number: 73146001151

• Category Tourism Trip Organizer

• Clients: Individuals and Businesses (B2C & B2B)

If you have any questions about this Privacy Policy or wish to submit a request regarding your personal data, please contact us:

• Email: ahmad16016@hotmail.com / ahmad@alula-guide.com

• Phone: +966 55 333 8228

• Website: www.alulaguide.sa

Depending on the service you request, we may collect the following personal data:

• Full name

• Mobile number

• Email address

• Identification details (when required)

• Booking details (such as service type, dates, number of guests, and special requests)

• Payment-related information (e.g., payment status and transaction reference)

We do not store sensitive card details. Payments are securely processed through trusted providers such as Moyasar.

• Technical data collected automatically when using the website, such as IP address, device type, and browser type

• Any data provided directly by the user

We collect data through:

• Filling out forms

• Communication via phone, email, or official WhatsApp

• Interaction through our official social media accounts

• Using our website

• Cookies that are automatically collected when using the website

The data is collected for the following purposes:

• Providing tourism services and processing bookings

• Managing and organizing trips and experiences

• Communicating with customers

• Processing payments and refunds

• Improving user experience and service quality

• Complying with applicable laws and regulations in Saudi Arabia

• Managing complaints and inquiries

We only use your personal data for the purposes stated above and limit data usage to what is necessary. We do not use your data in any way that conflicts with your rights or applicable laws.

We may share your data with:

• Trusted service providers (such as payment gateways and technical systems)

• Tourism partners (such as activity providers, transport companies, and accommodations) to fulfill your bookings

• Government authorities, when required by law

Your data is stored securely within the Kingdom of Saudi Arabia or with trusted service providers.

We retain your data only as long as necessary to fulfill the purpose it was collected for or to comply with legal requirements. After that, it is securely deleted.

We take appropriate measures to protect your data, including:

• Limiting access to authorized personnel only

• Using secure systems and data protection technologies

• Protecting accounts with passwords and verification processes

• Working with trusted service providers

You have the right to:

• Know how your data is collected and used

• Access your personal data

• Request corrections or updates

• Request deletion when data is no longer needed

• Withdraw your consent

• Submit a complaint if you believe your rights have been violated

We use cookies to enhance your browsing experience and improve our website performance. You can control cookie settings through your browser.

We may update this Privacy Policy from time to time to reflect changes in regulations or our services. The latest version will always be available on our website.