Cancellation and Refund Policy

Please refer to the Confirmation Policy.

This quotation is valid for a limited period and is subject to availability at the time of confirmation.

• No cancellations or refunds are permitted for accommodation bookings.

• No-shows will be charged in full.

   

2. Experiences & Tours

• Free cancellation up to 5 days prior to the service date.

• Cancellations made after this period will be charged in full and become non-refundable.

• Music concert tickets are non-refundable.

• Maraya tour tickets are non-refundable.

   

3. Vehicles 

• Free cancellation up to 48 hours prior to service.

• Cancellations made after this period will be charged in full and become non-refundable.

• Booking amendments are subject to availability and may incur additional fees, if applicable.

   

Refund Processing Time

Once a refund is approved, it will be processed and received within 1 to 14 working days.